REGISTRATION TIPS
If you haven't yet registered for online account access, please see the following tips:
You can only register using a unique email address (you won’t be able to share an email address with another member of Team Super). If you don’t have an email address or need to add one to your account, complete the Update my personal details form and return this via email at help@admin.teamsuper.com.
You’ll need your member number and email to register. You can find your member number in your Welcome Letter or Annual Statement, or by calling us.
As part of the registration process, you'll need to create a password. This password needs to meet certain rules which is explained on the page, to ensure your account is secure.
If you already have a mobile number recorded on your account, you’ll be able to set up 2FA (two factor authentication). This will enable you to make changes in your online account, straight away and securely!
To make changes to your investment mix, nominate a beneficiary or update your contact details, you’ll need to have a mobile phone added to your account. If you don't have a mobile number recorded on your account, you can update this by completing the Update my personal details form and return this via email at help@admin.teamsuper.com.
Having issues logging into your Team Super online account? Read on to learn about the most common reasons and what to do.
1. INCORRECT LOG IN DETAILS
You’ll need to ensure that your member number and password are correct. You can find your member number in your Annual Statement or Welcome letter.
Handy tip: If you can’t remember your password, click the I’ve forgotten my password link below the log in button so we can send you a link that allows you to create a new password.
2. TOO MANY UNSUCCESSFUL ATTEMPTS
If you’ve had too many unsuccessful attempts to log in to your online account, your account may be temporarily locked for security reasons. Please wait at least 12 hours before trying again.
Handy tip: If this has happened to you and we have your email address recorded, you’ll receive an email with further detail.
3. NOT YET REGISTERED
Before you can use your online account, you’ll need to register. If you haven’t yet registered, please register for online account access.
OTHER THINGS TO TRY
If you can’t log in to your online account with the correct member number and password, you can try accessing your account using an incognito or private window, and / or clearing your cache and cookies (caching is when your computer uses a previously stored version of the page).
USE INCOGNITO / PRIVATE WINDOW
To access your account using an incognito / private window, please follow these steps:
For Google Chrome:
Click the three dots in the top right-hand corner
Select New Incognito Window
Now type in the address bar account.teamsuper.com/member/login
Log in to your account with your member number and password
For Safari:
Right-click on the Safari icon in your task bar
Select New Private Window
Now type in the address bar account.teamsuper.com/member/login
Log in to your account with your member number and password
For Microsoft Edge:
Click the three dots in the top right-hand corner
Select New InPrivate window
Now type in the address bar account.teamsuper.com/member/login
Log in to your account with your member number and password
CLEAR CACHE / COOKIES
To clear your cache / cookies, please follow these steps:
For Google Chrome:
Click the three dots in the top right-hand corner
Select Delete browsing data…
Under Time range, select Last hour
Uncheck Browsing history (ensure Cookies and other site data and Cached images and files are ticked)
Click Delete data
Now type in the address bar account.teamsuper.com/member/login
Log in to your account with your member number and password
For Safari:
Click on the Safari dropdown menu and select Preferences
Click the Advanced tab and tick the show Develop menu in menu bar tick box at the bottom
Now select the Develop dropdown menu and click Empty Caches
For Microsoft Edge:
Click the three dots in the top right-hand corner
Select Settings and choose Privacy, Search, and Services on the lefthand side to access your browsing data options
Under the Delete Browsing Data section, click on the button Choose what to clear to specify what data you want to remove
Under Time range, select Last hour
Ensure Cached images and files and Cookies and other site data are ticked and click Clear now
If you receive an internal server error message or a page indicating that the online account is offline, you should try again later.
If you’re still experiencing issues accessing your online account, please contact us for support.